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Frequently asked questions (FAQs)

Q. How do I send money through Sydney Forex?
Q. Can I pay via Cash or Cheque?
Q. How much money can I send at a time?
Q. When can I send money?
Q. Will my personal information be protected?
Q. What are the fees for money transfer service?
Q. How long does it take to transfer the money?
Q. Can I book the exchange rate and for how long?
Q. Can I cancel my remittance once it is processed but not collected by the beneficiary?
Q. What are the benefits of sending money through official channel?
Q. How does the beneficiary collect money?
Q. How does the beneficiary collect cash?
Q. Can I send payment in the name of two beneficiaries?
Q. Are there some common fraud scenarios that I should know?
Q. What additional precautions should I Keep in mind?
 
Q. How do I send money through Sydney Forex?
A. Sydney Forex offers a simple and hassle free procedure to send money overseas.
  • Visit Sydney Forex office at Lakemba and fill registration form
    Or
    Apply online through our web site, by filling your personal and beneficiary details.
  • Show your original valid Government issued photo ID like driving licence, passport etc.
  • Transfer funds through internet to our account (we do not accept cash or cheque).
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Q. Can I pay via Cash or Cheque?
A. We do not accept payment via cash or cheque. If a payment is made to us via a cash or cheque deposit, we are required to return the funds to the bank account from which they originally came. You will be asked to provide supporting documents in these instances and will still need to initiate a separate payment to us to settle any booked deals. This can cause lengthy delays with your payment.
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Q. How much money can I send at a time?
A. Sydney Forex, based on information from various countries, have rules on the sending limits and may enforce these rules. For instance, in Pakistan cash payment limit is fixed as PKR500,000, Bangladesh BDT300,000, India INR120,000 etc.. In some countries, you may send as much as you wish. So it is advisable to check Sydney Forex staff if your amount is reasonably high. Also, for certain amounts to certain countries, you may be asked to provide additional information or documentations.
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Q. When can I send money?
A. You can book exchange rates with us 24-hours a day 7 days a week by using our online system, however, our office timing are:

Monday to Friday 10:30am - 8:00pm (AEST)
Saturday – Sunday 12:00pm - 7:00pm (AEST)
Public Holidays 12:00pm - 7:00pm (AEST)
Opening Hours may change at short notice.
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Q. Will my personal information be protected?
A. Definitely! The Company uses the best security tools to protect all personal identification information that you submit, including your and your beneficiary details such as name, address, ID number, phone, fax or e-mail address etc. The bank details you submit for each transaction are also stored for your convenience.
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Q. What are the fees for money transfer service?
A. A nominal flat fee of $15/- is charged for providing money transfer service. Many comparable services charge you higher fees and could take much longer to deliver the money.

Special Offer:
  • For Pakistan, we do not charge any fees or commission if the amount is $300 or over. For all mode of payments.
  • We are also not charging any fees or commission for India, Bangladesh, Sri Lanka, Nepal and some other European countries (only for Account deposits for $500 or over per transaction).
Please contact our staff for more details.
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Q. How long does it take to transfer the money?
A. As soon as you submit application with all the details required therein and make payment in clear funds before the cut-off time, your application is processed. In most cases the payments (cash over the counter, HBL & UBL account holder) are available next working day, whereas for other Banks account deposits takes 3 to 7 working days. Please enquire our friendly staff for more details.
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Q. Can I book the exchange rate and for how long?
A. Sydney Forex displays their indicative exchange rates on web-site on daily basis and keeps updating as and when the rates fluctuate. You can lock/book the rates in the following manner.
  • Submit application in person or online along with payment of the amount to be transferred in cash or deposit in account in clear funds.
  • Call on us during the working hours and book the rate and provide complete details of remittance along with deposit of funds in our account in clear funds same day.
  • In case you don't call us but submit your remittance application and transfer clear funds in our account, your rate will automatically be fixed at the then prevailing exchange rates as per our web-site.
  • As a special case, we can lock your rate at your request for overnight if the amount is $10,000 or above. However, for any reason if you delay or cancel the transaction, Sydney Forex reserves the right to claim from you the exchange loss due to adverse exchange rate fluctuation.
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Q. Can I cancel my remittance once it is processed but not collected by the beneficiary?
A. Yes, you can apply for cancellation of transaction if not collected by the beneficiary for any reason within 45 days. You can also apply for cancellation of transaction at any time, if the amount is not collected or deposited in beneficiary's account. For detail procedure and charges of cancellation of transaction, please refer to our "Terms and Conditions" on our web-site.
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Q. What are the benefits of sending money through official channel?
A. There are so many benefits that a customer can reap if he sends money through registered money transmitters. The customers can obtain overseas remittance certificates which hold a legal status. By sending money through official channels, not only the customers benefit but the country of remittance as a whole benefits too. The foreign exchange reserves of the country increases which helps the nation in so many different ways and most of all, the transaction which is done official remains clean and there is no risk of any kind to the same. We maintain complete documentation of all transactions which can be verified anytime or at any stage. All details about Sydney Forex are available at its official web www.sydneyforex.com.au. On the contrary, if customers send money through illegal transmitters, they actually put their whole transaction on risk as not only they can lose their hard earned money, but the regulatory bodies are very closely monitoring such transactions as well.
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Q. How does the beneficiary collect money?
A. There are two ways to make payment to the beneficiary.
  1. Cash payment over the counter.
  2. Account deposit.
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Q. How does the beneficiary collect cash?
A. For cash payment over the counter, a reference number is generated by Sydney Forex to pass it on to the beneficiary. The beneficiary will disclose this number to the bank or agent over the counter and also provide a valid photo ID for identification. In some countries like Pakistan, cash can be collected from any branch of United Bank Ltd or Habib Bank Limited, whereas for other countries, the beneficiary is provided the name and address of the payout location, wherefrom the payment is collected on production of reference number and identification.
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Q. Can I send payment in the name of two beneficiaries?
A. Yes, you can send payment in favour of any number of beneficiaries, but for each beneficiary a separate transaction will be generated and apply charges and commission if any for each transaction.
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Q. Are there some common fraud scenarios that I should know?
A. Yes. Common scenarios include:
  • If someone you don’t ask you to pay a fee before receiving a prize or loan.
  • Sweepstakes, prize, or lottery company representatives who tell you to transfer money to them in order to claim a prize you have won (there are many companies running fraudulent contests, which require you to send them money but give you nothing in return).
  • Unsolicited letters or e-mails from Nigeria or other foreign government officials requesting assistance to transfer funds from a foreign country into your bank account.
  • Telephone calls from people claiming to be the police who say someone you know has been in an accident or arrested and money is needed.
  • Unsolicited letters or e-mails offering an unrealistic price for expensive or difficult to find items.
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Q. What additional precautions should I Keep in mind?
A.
  • Always make sure you know who you are sending money to. If you are purchasing goods or services, it is your responsibility to verify the legitimacy of the seller. Sydney Forex is not responsible for the quality or non-receipt of any goods or services.
  • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.
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